Service Standards
Service Standard

Unit Cleaning Standards

What move-in ready looks like, surface by surface, room by room.

A standard unit clean covers every surface a resident will see and touch. These specifications define the baseline for a deep clean during a unit turn, from pulling appliances to shining chrome fixtures. When a cleaning service provider completes a unit to this standard, the result is a space that is visually spotless, hygienically sound, and ready for a leasing team to show.

Why cleaning standards matter for turn performance

Cleaning is typically the first or second service in the turn sequence. When it is done right, paint, punch, and carpet teams walk into a unit that is ready for their work, no delays, no callbacks. When standards are inconsistent, downstream services stall. Inspections fail. Move-in dates slip. A standardized cleaning scope eliminates ambiguity for the service provider and sets a measurable bar for your QC process.

Scope of Work

What gets inspected, completed, and verified, organized by area.

Kitchen

  • Refrigerator, exterior, top, sides, interior racks, drawers, rails, and seals
  • Stove, including under-stove top, warming drawer, and racks
  • Hood fan, including under, sides, and filter
  • Dishwasher, remove drain debris, wipe interior, run cycle
  • Microwave, interior and exterior
  • Cabinets and drawers, vacuum or wipe out, including slide tracks
  • Sinks, basin, faucet, and drain area polished
  • Countertops, all surfaces wiped and sanitized

Bathrooms

  • Tub and shower surrounds, including grout, soap dish area, and showerhead
  • Shower curtain rod, cleaned and chrome polished
  • Sinks, faucet and drain area polished
  • Mirrors, streak-free, edge to edge
  • Medicine cabinets, interior wiped
  • Toilets, including seat bolts, base, and connection points
  • Towel racks and toilet paper holder
  • Exhaust fan and vents

General Areas

  • Windows, sills, glass, latches, and inside tracks
  • Exterior door, wipe down, knock down cobwebs, sweep entry
  • Thresholds, cleaned and free of debris
  • Light fixtures, clean in place; remove globes or lenses if on counter
  • Patio area, including storage rooms
  • Sliding doors, interior, exterior, and door tracks
  • All floors, vacuumed and mopped, including baseboards and shelves
  • Washer and dryer, interior, exterior, and lint trap
  • Blinds, slats, cords, and wands
  • Paint removal, any paint on floors, windows, towel rods, and door handles
  • Valet waste trash can, wiped down

Appliance Pull-Out Protocol

  • All appliances pulled out from wall
  • Cleaned behind and around all sides
  • Connections inspected and appliances pushed back into position
  • New appliance packing material fully removed (cardboard, styrofoam, tape)

Quality Standards

1

Spotless on Inspection

Every surface, visible and hidden, passes a white-glove standard. No residue on appliances, no dust on blinds, no buildup in tracks.

2

Photo-Documented

Service providers document conditions on arrival and completion. QC inspectors verify against the checklist with photo evidence before sign-off.

3

Climate-Set on Exit

Thermostat set to standard (AC 80 / Heat 60), windows and doors locked, blinds closed, keys returned. The unit is ready to show immediately.

Built Into the Platform

Rent Ready embeds these cleaning specifications directly into the service provider's mobile workflow. The checklist populates automatically when a cleaning task is dispatched, and QC verification runs on completion, ensuring every unit meets the same standard before the next service begins.