Privacy Policy

Rent Ready LLC (“Rent Ready,” “we,” “our,” or “us”) recognizes the importance of protecting Personal Information collected from visitors and users. This Privacy Policy applies to data collection through www.rentready.com, affiliated Rent Ready sites, social media pages, the SaaS platform, and email communications.

When This Privacy Policy Applies

This policy covers all Services offered by Rent Ready and its affiliates. It does not apply to third-party websites or services linked from our Sites, even if they reference our Services.

Information We Collect

Website Visitors

Name, organization, title, phone number, email address, operating system version, browser type, internet service provider, IP address, cookies, and location data.

Customers

Name, address, zip code, phone number, email, property name, billing contacts, payment methods, subscription plans, and platform usage data including login timestamps and features accessed.

SMS Communications

Mobile phone numbers, consent records, message history, opt-in/opt-out preferences, delivery status, and response interactions.

How We Use Information

We use Personal Information to:

• Register and maintain accounts
• Provide SaaS feature access and support
• Process recurring payments and manage invoicing
• Track feature usage for product improvement
• Communicate about accounts and Services
• Improve site convenience and functionality
• Manage business operations and protect users
• Provide personalized experiences
• Market and offer promotions
• Comply with policies and legal obligations
• Resolve disputes and troubleshoot problems
• Provide customer service

SMS Communications Purpose

Service scheduling, work order updates, technician coordination, feedback collection, approval requests, issue resolution, and emergency notifications.

SMS Communications Program

Consent Methods

• Written consent in service agreements
• Website SMS signup forms
• Verbal consent during onboarding (documented in CRM)
• Third-party consent from property managers

Message Types

Transactional messages, operational coordination, feedback requests, work order confirmations, approval requests, and support communications.

Frequency

1–5 messages per work order; multiple daily messages during active service periods.

Data Retention

Phone numbers, message history, and consent records retained for the duration of the business relationship plus applicable legal retention periods.

Opt-Out Rights

Reply “STOP” to any message or contact customersupport@rentready.com. Transactional messages for urgent service matters may continue.

Data Sharing

Service technicians, field teams, third-party SMS providers (such as Twilio), property management companies, and legal authorities when required.

Cookies and Similar Technologies

We and our partners use cookies, web beacons, and similar technologies to recognize browsers, analyze usage, personalize content, and deliver advertisements.

Personal Information Retention

We retain Personal Information as long as necessary to fulfill the purposes for which it was collected, satisfy legal and regulatory obligations, and meet contractual requirements.

Sharing Personal Information

We share information with:

• Business partners and service providers
• Marketing and advertising vendors
• Analytics and infrastructure providers
• SMS service providers and telecommunications carriers
• Legal and regulatory authorities when required
• Enterprise administrators and property management firms
• Field technicians and service teams

We do not sell Personal Information for monetary value.

International Transfer

Information may be transferred to and stored in countries outside your jurisdiction. We comply with applicable legal requirements, including reliance on Standard Contractual Clauses for EU residents.

Your Privacy Choices

Subject to applicable law (CCPA, GDPR), you may have rights to:

• Access your data
• Correct inaccurate information
• Request data deletion
• Restrict or object to processing
• Receive data copies (portability)

SMS-Specific Rights

• Opt out by replying STOP
• Request SMS consent record copies
• Update phone numbers
• Request SMS message history deletion (subject to business record retention)

Contact privacy@rentready.com to exercise these rights.

Links to Other Websites

Rent Ready does not control third-party websites and is not responsible for their content or privacy practices. Review third-party privacy policies before providing information.

How We Protect Personal Information

We implement administrative, technical, and physical safeguards. However, no security system is completely secure. Report suspected breaches to privacy@rentready.com.

Children’s Privacy

Services are not intended for individuals under 13. We do not knowingly collect data from children and will promptly delete it if discovered.

Direct Marketing and Do Not Track Signals

We do not respond to DNT signals. You may opt out of marketing communications at any time. SMS marketing is separate from operational coordination. California residents may request third-party marketing disclosures by contacting privacy@rentready.com.

Privacy Policy Modifications

We may update this Privacy Policy periodically. Material changes will be communicated via email, website, SMS (if opted in), or in-app messaging.

Contact Information