2025 Multifamily Turn Process Survey
Real data from 306 multifamily professionals on what slows unit turns down, where teams are losing time, and what the industry considers an acceptable timeline. The findings reveal a consistent gap between expectations and execution , and a clear opportunity for operators willing to close it.
Survey at a Glance
Survey conducted January-February 2025 among U.S.-based property management professionals managing 9+ properties.
Key Findings
Four data points that define the state of unit turns in multifamily, and the operational gaps holding the industry back.
The industry average turn time
Across 306 respondents, onsite, regional, and corporate, the most common reported turn time falls between 6 and 10 days. That is two to five times longer than what most operators consider ideal.
What operators say the ideal should be
More than half of respondents across every role and portfolio size agree: a unit turn should take five days or fewer. The gap between expectation and execution represents lost rent, stalled leasing, and frustrated teams.
Completing the work, not scheduling it
Across all segments, "completing the work" ranks as the most time-consuming phase of the turn process. The delay is not in getting vendors scheduled, it is in getting the work done right, on time, and without callbacks.
Mid-size portfolios feel it most
Operators managing 40-79 properties report the highest concentration of work-completion delays, nearly 70% cite it as the top bottleneck. These portfolios are large enough for complexity but often lack the dedicated resources of enterprise teams.
What the Data Points To
Across every segment, role, property size, and experience, the survey returns the same signal. Work execution is the primary delay, not scheduling. Operators are testing a wide range of tools and processes, but there is no single solution that addresses the full turn lifecycle. The industry is looking for connected, tech-enabled platforms that deliver consistency, accountability, and speed.
Rent Ready was built to close exactly this gap, from notice to vacate through move-in ready, in under five days.
Inside the Full Report
The complete survey breaks down turn performance across three dimensions, giving operators a benchmark for their own portfolios.
By Role
How onsite, regional, and corporate professionals experience turn timelines differently, and why regional teams report follow-up as their biggest time drain.
By Portfolio Size
Why operators managing 40-79 properties face disproportionate delays, and how 80+ property portfolios show more variability in turn outcomes.
By Experience Level
How tenure shapes turn-time estimates, and why newer team members may not be setting the right expectations with service providers.
Get the full report
20 pages of original research, detailed charts, and actionable benchmarks from 306 multifamily professionals.