Portal Training
Short, focused walkthroughs to help your team get the most out of the Rent Ready portal. Each video covers a single workflow, watch what you need, skip what you don't.
Getting Started
Orientation walkthroughs to help your team navigate the Rent Ready portal.
Portal Overview
A high-level walkthrough of the Rent Ready portal, navigation, dashboard layout, and the core workflows available to your team.
Portal Functional Overview
A deeper look at the portal's functional capabilities, how turns flow through the system from scheduling to completion and invoicing.
Turn Management
Day-to-day workflows for scheduling, inspecting, and managing unit turns.
Post Move-Out Inspections
How to create, complete, and review post move-out inspections in the portal, from documenting unit condition to triggering the right services.
Add Services to a Scheduled Turn
Walk through adding additional services to an already-scheduled turn, useful when inspections reveal work beyond the original scope.
Callbacks in Portal
How to request and manage callbacks when a completed service needs follow-up work, keeping turn timelines on track.
Filter Services on the Calendar
Use calendar filters to quickly find specific service types, properties, or date ranges, keeping your team focused on what matters today.
Convert an In-House Service to Rent Ready
How to convert a service originally scheduled for your in-house team over to a vetted vendor network provider, when capacity or timelines shift.
Download Add-On Request Photos
How to download photos attached to add-on requests, useful for documentation, approvals, and sharing with your team.
Add Photos with Service Feedback
Attach photos when submitting service feedback in the portal, giving vendors clear visual context on quality issues or completed work.
Marketplace Turn Scheduling
How to schedule a turn through the marketplace, matching each service to a vetted vendor network provider without leaving the portal.
Vendor Management
Tools for reviewing, rating, and managing the vendors working your properties.
Pro Details Page
Navigate the pro details page to review vendor profiles, performance history, certifications, and contact information.
Providing Pro Feedback
How to submit feedback on a vendor's completed work, ratings, written notes, and photo documentation that feed into overall vendor scoring.
Pro Rating System
An overview of how vendor ratings work, what factors contribute to a score, how ratings influence dispatch priority, and what you see in the portal.
Pros Feature Overview
A quick tour of the Pros section in the portal, your central hub for viewing, comparing, and managing the vendors working your properties.
Reviewing Turn Pro Details
How to review which vendor is assigned to each service within a turn, and access their details directly from the turn view.
Approved Vendor Rate
A look at approved vendor rates in the portal, where contracted pricing lives, how it maps to each service, and how to reference it while scheduling work.
Price Sheets on Pro Details
How to open a vendor's price sheet directly from the Pro Details page, giving you quick access to their contracted rates while reviewing performance.
Approvals
Service verification and approval PIN management.
Using Approval PINs with Pros
How approval PINs work during on-site service verification, ensuring only authorized personnel can confirm service completion.
Access and Update Approval PINs
Where to find, create, and update approval PINs in the portal, managing who can verify completed services at each property.
Need help with something specific?
Our team can walk you through any workflow, book a quick call.